Help & answers
Shipping, returns, and how to get the most from your products. Can't find what you need? Reach us any time.
Shipping
Orders are typically processed within one to two business days. You'll receive a tracking link by email as soon as your order ships.
Shipping times vary by destination and by product. Any product-specific handling requirements are noted on the product page.
Returns
Because these are consumable wellness products, unopened items in original packaging may be eligible for return within the window noted at checkout. Opened consumables cannot be returned for safety reasons.
If something arrives damaged or incorrect, contact us right away and we'll make it right.
Using your products
Each product ships with usage guidance on the label. For peptide strips, place one pre-measured strip against the roof of your mouth and let it dissolve.
Follow the label for storage and dosing for each specific item, and talk with a licensed provider about what's right for you.
Frequently asked
Where do you ship?
We ship across the United States. Availability for a specific product is shown on its product page.
How do I track my order?
You'll get a tracking link by email when your order ships. Check spam if you don't see it within two business days.
Can I change or cancel an order?
Reach out as soon as possible — if the order hasn't shipped, we can usually update or cancel it.
Do you offer wholesale or partnerships?
Yes — see our Partnerships page for dropship, supplement catalog, pharmacy network, and telemedicine options.